Our services: Member engagement audit

We design and distribute a member satisfaction survey, review your existing member communications across all channels, and assess how your member proposition compares with competitors. We then analyse the results and produce a comprehensive report with prioritised, actionable recommendations. The process is designed to give you an honest, external perspective on your member engagement without the bias that can come from internal assessment.

You receive a clear picture of how your members perceive your association, which benefits they value most, where engagement is dropping off, and what your competitors are offering. The recommendations are designed to directly support improved retention and renewal rates. Associations that act on audit findings typically see stronger member engagement, better-targeted communications, and a clearer value proposition for prospective members.

Pricing depends on the size of your membership base and the scope of the audit. All packages can be tailored to suit your budget. Contact us for a conversation about the right option for your organisation.

The audit typically takes four to eight weeks from initial briefing to final report, depending on the size of your membership and the scope of the survey. This includes survey design, data collection, analysis, and the production of the recommendations report.